Technical Support
Call (888) 934-9449 · Mon-Thu 9am-4:30pm CST
How can we help?
Find your topic for a quick answer, or ask our team: they reply by chat, email or phone.
Gas smell or leak
Safety first: what to do right away.
If you smell gas: turn off the gas at the tank or shutoff valve, keep flames and sparks away, step away, and call your gas company or 911 if the smell persists. Then contact us.
Grills
Common questions: igniter clicks but burners will not light, my grill is rusted and grill isn't heating evenly.
Questions our team can help with:
- Igniter clicks but burners will not light
- My grill is rusted
- Grill isn't heating evenly
- Need LP to NG conversion
Have your model or SKU ready, and add a photo to the form if you can.
Burners
Common questions: Power Cirque won't light, side burner is uneven and need a replacement burner tube.
Questions our team can help with:
- Power Cirque won't light
- Side burner is uneven
- Need a replacement burner tube
Have your model or SKU ready, and add a photo to the form if you can.
Cabinets
Common questions: cabinet is out of square, pin-lock will not line up and grill doesn't fit the cabinet cut-out.
Questions our team can help with:
- Cabinet is out of square
- Pin-lock will not line up
- Grill doesn't fit the cabinet cut-out
Have your model or SKU ready, and add a photo to the form if you can.
Doors
Common questions: my doors are rusted, door will not latch or stay closed and door is sagging on the hinge.
Questions our team can help with:
- My doors are rusted
- Door will not latch or stay closed
- Door is sagging on the hinge
Have your model or SKU ready, and add a photo to the form if you can.
Drawers
Common questions: drawer is stuck or off the slides, drawer front is rusted and drawer face is not flush.
Questions our team can help with:
- Drawer is stuck or off the slides
- Drawer front is rusted
- Drawer face is not flush
Have your model or SKU ready, and add a photo to the form if you can.
Sinks
Common questions: sink is leaking, faucet drips and drain is slow.
Questions our team can help with:
- Sink is leaking
- Faucet drips
- Drain is slow
Have your model or SKU ready, and add a photo to the form if you can.
Cocktail stations
Common questions: cocktail station drain overflows and bar caddy drip tray leaks.
Questions our team can help with:
- Cocktail station drain overflows
- Bar caddy drip tray leaks
Have your model or SKU ready, and add a photo to the form if you can.
Ice chests
Common questions: ice chest drain leaks and ice melts too fast.
Questions our team can help with:
- Ice chest drain leaks
- Ice melts too fast
Have your model or SKU ready, and add a photo to the form if you can.
Fridge
Common questions: fridge is not cold and fridge fan is loud.
Questions our team can help with:
- Fridge is not cold
- Fridge fan is loud
Have your model or SKU ready, and add a photo to the form if you can.
Warming drawer
Common questions: warming drawer has no power and warming drawer will not heat.
Questions our team can help with:
- Warming drawer has no power
- Warming drawer will not heat
Have your model or SKU ready, and add a photo to the form if you can.
Electrical
Common questions: no power at the island, GFCI keeps tripping and grill lights are out.
Questions our team can help with:
- No power at the island
- GFCI keeps tripping
- Grill lights are out
Have your model or SKU ready, and add a photo to the form if you can.
Firepit
Common questions: StarBBQ firepit will not light and firepit is smoking too much.
Questions our team can help with:
- StarBBQ firepit will not light
- Firepit is smoking too much
Have your model or SKU ready, and add a photo to the form if you can.
Parts
Common questions: need a replacement igniter, flavorizer is warped and need a new grate.
Questions our team can help with:
- Need a replacement igniter
- Flavorizer is warped
- Need a new grate
Have your model or SKU ready, and add a photo to the form if you can.
Manuals and guides
Installation manuals, spec sheets and care guides for Sunstone products.
Warranty claims
File a claim with photos and your order details, then track it on My Tickets.
Orders, shipping and returns
Track an order, or read our shipping and return policies.
Request help
Tell us what's going on and a Sunstone technician will follow up by email or phone. Photos help us answer faster.