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Return Policy

How exchanges and returns work for Austin Outdoor Kitchens orders

Our return policy

If we made an error on your order, we apologize. Contact us and we will make it right.

Exchanges and returns are accepted within 60 days of shipment. The customer is responsible for all return freight charges unless the error is on our part. All returned goods must be in new condition, in original cartons, and well packed.

  • Items cannot have been installed or used.
  • We accept returns on any item placed on our website or purchased from our dealers, subject to the criteria below.
  • Returns must be made within 60 days of original purchase, in original packaging and unused, for a full refund (minus a 15% restocking fee).
  • We recommend insuring products when you ship them back to us. A return will be rejected if the product is received damaged, and you will need to file your own shipping claim.
  • If a product is returned undamaged and in original packaging but with some packaging damage, we charge a 15% repackaging fee.

When shipping products back to us, please enclose a printed copy of your purchase order with the company you purchased from inside the box. Do not make any marks or writings on the box anywhere, or you will be charged a 15% repackaging fee.

Please allow 2 to 4 business days once the product is received for us to complete processing. Once credit is issued, it can take around 48 hours for you to see the deposit in your bank account.

We do not accept product returns that do not meet the requirements above.

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