Warming Rack for 28" Sunstone / OCS Sapphire 3 Burner Gas Grill - P-Wrack-3B

The Sunstone Warming Rack (Item No. P-Wrack-3B) is the replacement warming rack for the 28" 3 Burner Sunstone gas grill and the matching OCS Sapphire grill. It sits above the cooking grates, where it keeps food warm and toasts buns while you grill.

See our Warranty page for coverage.

Warranty

Coverage depends on the product. See the warranty page for the full terms.

Shipping & Delivery

All orders ship free to the 48 contiguous United States.

Larger (freight) shipments are curb-side only. A signature and possibly assistance may be required for unloading. We will work with you to arrange a delivery date and time, but the final details will be between you and the freight carrier.

IMPORTANT: ALL LTL DELIVERIES ARE CURBSIDE UNLESS WHITE GLOVE FEES ARE PAID. All reports of damage must be made within 48 hours after delivery.

Receiving Your Shipment

If you received an item that appears to have been damaged in-transit, call us immediately at 888-934-9449 or 512-487-5116, preferably while the driver is still there.

Inspect all freight before signing the driver's receipt. If damage is found, do not reject the shipment, note the damage on the receipt and contact us. For concealed damage, a claim must be filed within 48 hours of delivery.

FedEx and UPS claims are usually resolved within 14 business days. Freight shipper claims may take up to 120 calendar days.

Returns & Exchanges

Returns are accepted within 60 days of original purchase, in original packaging and unused, for a full refund minus a 15% Restocking Fee.

Items cannot have been installed or used. Customer is responsible for all return freight charges, unless the error is on our part. All returned goods must be in new condition and in original cartons, well packed.

We recommend insuring products when shipping back to us. Returns will be rejected if the product is received damaged.

Full Shipping Policy → · Return Policy →